In order to save you time during your next visit, you may download our New Patient Information Packet and complete the forms before you arrive.
Our Practice Policies:
KNOW YOUR MEDICATIONS: Names, dosages, and what they are for, are important for you to know. Keep an updated list of your medications with you. Include a list of supplements you are taking as well.
REFILLS: Advise the medical assistant of any refills you need and whether you or your insurance prefers 30, 60, or 90 day refills. Also, provide the name and phone number of your pharmacy. We are required by Federal mandate to send as many prescriptions electronically as possible. Exceptions may be made, but electronic is generally faster and more secure.
CALLING FOR REFILLS: We strive to take care of refills at your regularly scheduled appointments. However, at times you may need refills between visits. Please allow 3 business days for us to refill any medications. Additionally, refill requests will not be handled after hours or on weekends. New medications or changing medications, except for generic substitutions, will require an office visit.
OFFICE VISITS: We strive to stay on time, unfortunately, emergencies and complicated medical problems do occur, resulting in a longer wait. We will do our best to minimize your wait time. However, it is important to allow yourself sufficient time when scheduling your appointments.
YOUR INSURANCE: We have made arrangements with many insurers/health plans. We will bill those plans with which we have an agreement. We will collect any required co-payment, co-insurance and/or deductible at the time of service. In the event that your insurer determines a service to be “not covered,” you will be responsible for the complete charge.
MINOR PATIENTS: For all services provided to minor patients, the accompanying adult is responsible for payment and insurance information. All minors must be accompanied by a parent or a legal guardian.
MISSED APPOINTMENTS: Missing an appointment or failing to cancel an appointment (during business hours, Monday – Friday) more than 24 hours in advance will result in a $45 charge for a routine office visit and $80 for a wellness visit. Please call us, as soon as possible, if you know you need to reschedule an appointment.
MEDICAL RECORDS: By providing your email, we can send you a secure log in to our Patient Portal. There you will be able to see your Health Summary and tests we have ordered. For any other need of medical records, they may be provided with a signed consent from you, the patient, or an authorized agent. The State of Florida has set the charge for these as follows:
“For patients and government entities, the reasonable costs of reproducing copies of written or typed documents or reports shall be no more than $1 per page for the first 25 pages and 25 cents for each additional page. Rule 64B8-10.003, Florida Administrative Code.” (flmedical.org, Statement on Medical Records)